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Chinese Supermarket in London

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Home > Privacy Policy

Privacy Policy

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FLK Chinese Groceies is committed to protecting the privacy and security of your personal information received from you. This policy, together with our T&C’s explains how we will collect, store and use any personal information. 

We strictly adhere to the requirements of the data protection legislation in the UK. For the purposes of this Privacy Policy, data protection law means: (i) until 25 May 2018 the Data Protection Act 1998 and then (ii) from 25 May 2018, the General Data Protection Regulation ((EU) 2016/679) (GDPR).



FLK Chinese Groceries will comply with data protection law. Personal information we hold about you will be:


Personal data is any information about an individual which can be used to identify that person. It does not include data where the identity has been removed (anonymous data). Data you give us: 

when you contact us or  place an order,. This data may include your name, address, e-mail, billing address, delivery address and phone number. 

Information collected

We collect the information you supply to us when you place an order. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.

This aggregate information is used to:

We use your information:


We will retain your personal information no longer than is necessary for the reason we obtained it in the first place. Data that is no longer needed will be securely deleted.  


We do not share your data with anyone else for marketing purposes without your consent. However, it may be necessary for us to share your personal information with third parties in the following circumstances: for example process and fulfil your order.


If we need to work with any 3rd parties, agencies, or partners we will ensure that they are also GDPR compliant.


Necessary Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preferences - Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Analytical Analytical  cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.


In order to put the goods you want into the correct basket, we must put a cookie onto your computer. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. These cookies are deleted as soon as you leave our site.

Click this link for list of cookies we use

Furthermore, every time this website and its contents are accessed, protocol files are created by ourselves or third parties containing access data. Each protocol file contains the following:


FLK Chinese Groceries does not have the means to use the specified data to identify individuals. We do not consolidate this data with other sources of data.


Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google analytics uses text files which are stored on your computer (“cookies”) to enable analysis of users’ website use. Information created and collected by the cookie regarding users’ use of this website will generally be transmitted to and stored on servers in the USA. Please note that IP anonymisation is permanently activated on this website resulting in the deletion of the last eight characters of a user’s IP address. This shortening of a user’s IP address is carried out within the European Union or in another contracting member state of the European Economic Area. In exceptional circumstances, this process may be carried out in the USA.

Google uses the information gathered on this website on behalf of the website’s operator to analyse anonymised users' usage of the website, to generate reports regarding anonymised users’ website activity, to create anonymous user profiles and web statistics and to provide further services on behalf of the website’s operator associated with the website and internet usage. The IP address transmitted by a user’s browser will not be combined with any other data. Further information on how Google uses, collects and processes data can be viewed via this link.

Users can prevent the use of cookies by adjusting their browser settings accordingly. However, please note that some functions of this website may not be available to their full extent in this case. Users can also prevent gathering of data (including your IP address) generated by the cookie and related to the use of this website being sent to and processed by Google by downloading and installing the Browser-Plugin.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.



Our site will contain links to and from the websites of partners. E.g Sagepay or Mals ecommerce.

More information about cookies and how our website works

A cookie is a text-only string of information that is passed to your computer's hard disk through your web browser, so that the website can remember who you are. Cookies cannot be used by themselves to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number.

The data collected will not be used to determine your personal identity or to create a link to the pseudonym under which your profile is generated without your explicity permission.

Like many websites, our website also uses cookies in order to provide you with a more personalised web service. If you also do not wish to receive these cookies then you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, you may not be able to use all of the interactive features of our website if these cookies are disabled, and so in order to enjoy the site to its fullest we recommend that you leave them switched on. For more information on cookies or on instructions on how to stop cookies being installed on your browser, please refer to various specific websites on the internet, such as AboutCookies.


All our customers have the right to obtain confirmation that your data is being processed and access to your personal data.  You also have rights to change and erase. For more information and for a full list of rights please visit The Information Commissioner’s Office: https://ico.org.uk/for-the-public/

You can make a request by email to enquiry@flkchinesegroceries.co.uk  or in writing to

FLK Chinese Groceries, 3 Station Buildings, Catford Road, SE6 4QZ
London, United Kingdom



All areas of the FLK Chinese Groceries website where you enter personal data are encrypted using industry standard SSL certificates. This prevents unauthorised interception of personal information during transmission from your computer to our servers. All passwords are encrypted on our databases using one-way industry leading 512bit encryption. In addition to this we do not retain any credit card information on our servers or databases.


If you have any questions about privacy policy please contact us at enquiry@flkchinesegroceries.co.uk or post to: 

FLK Chinese Groceries, 3 Station Buildings, Catford Road, SE6 4QZ
London, United Kingdom

Any changes we may make to our Privacy Policy in the future will be posted on this page .


Last revised 23 May 2018