Standard delivery - Next day
Order by 5pm (Monday - Saturday) and we'll deliver the next day between 3pm and 7pm, except Bank Holidays. If you order on a Saturday, we'll deliver your order the following Monday, except Bank Holidays.
Express delivery - Same day
Order by 12pm (Monday - Saturday) and we'll deliver the same day between 3pm and 7pm, except Bank Holidays. If you order on a Saturday, we'll deliver your order the same day between 2pm and 5pm.
Premium delivery - Same day or next day delivery at a time that suits you
When ordering over the phone before 12pm, you can choose 1 hr delivery slot(Subject to Availability) for dispatch on the Same day or Next day between 2pm and 7pm. Please note this service is not available for online orders.
In the event that your payment cannot be processed, you will receive an automated email with instructions on how to resolve it. Please do not place a new order without contacting us to cancel the original failed order. Please see Failed Payments for more information
All contact regarding your order is sent by email, so please make sure your email address is correct before completing your order. You can check and update your email address by visiting the My Account page.
Please note that some web based email services such as Hotmail and Yahoo may have problems receiving email from us. If you use these email services and do not receive your confirmation email after placing an order, please let us know as soon as you can.
We are only able to talk to the person who placed the order. If you wish us to talk to someone else on your behalf regarding your order, for example a family member, then please contact us and we will add their details to your order.